Shipping Policy
Order Processing
At Jone, we strive to handle your orders efficiently. After your payment is confirmed, we typically process orders within 1–3 business days. Please note that during holidays, promotional events, seasonal peaks, or times of high order volume, processing may take additional time.
Shipping Options and Estimated Delivery Times
Once processed, your order will be shipped using the shipping method selected at checkout. Delivery times vary depending on the method and destination as follows:
- Standard Shipping: 5–14 business days
- Express Shipping: 2–7 business days
- International Shipping: 7–21 business days
These timeframes are estimates and not guaranteed delivery dates.
Shipping Fees
Shipping charges are calculated based on your order and destination, and are clearly displayed during checkout before you finalize your purchase.
Order Tracking
Once your order ships, tracking information will be provided. Keep in mind that carriers may take additional time to scan shipments and update tracking details, so tracking updates may not be immediate.
Shipping Address Responsibilities
Providing accurate and complete shipping information during checkout is essential. Incorrect or incomplete addresses can cause delivery delays, returned packages, and may result in extra shipping costs that the customer will be responsible for.
International Shipment Details
For international orders, please be aware that shipments may incur customs clearance procedures, import duties, taxes, brokerage fees, or other charges determined by the destination country. These fees are typically the responsibility of the recipient unless otherwise specified.
Delivery Delays
Delivery schedules may be impacted by factors beyond our control, including customs inspections, severe weather conditions, transportation issues, public holidays, or carrier delays. We appreciate your understanding if such circumstances affect your shipment.
Contact Us
If you have questions or need assistance regarding your shipment, please contact us at ellyntollett73@outlook.com or visit our store’s contact page for further support.